Creativity Software, Inc.
Software that lets you express yourself!
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Contact Information for Creativity Software, Inc.
Need help? The following contact information should help you direct your comments or questions to the correct location.
1. Customer Service:
Creativity Software's merchandise and software CDs are manufactured for Creativity Software by CafePress. CafePress handles the collection of billing and shipping information and processes the orders. CafePress also handles questions regarding the status of an order, as well as returns or exchanges. The following is a link to Creativity Software's Customer Service for Creativity Software's shop on CafePress.com:
At the above link you can find information about how to check the status of your order, how to change an order, how to order by phone or mail, and the customer satisfaction guarantee as well as contact information for CafePress.
If you have questions or comments regarding this Web site, please address them to the following:
Webmaster@CreativitySoftware.com
3. Software Support:
If you have questions about any of Creativity Software's software products, please first try the help documentation that came with the software as it is quite extensive. If the help documentation did not answer your questions, following is the contact information for software support:
Support@CreativitySoftware.com
4. Files for Custom-Ordered Merchandise:
Please send your Fractal Odyssey files for custom-ordered merchandise to the following:
See the "How To" section of Fractal Odyssey's help documentation for instructions on preparing and naming the Fractal Odyssey files being submitted to custom order merchandise. In short: Create a Fractal Odyssey file for each merchandise type being ordered. Set the "Target" in Fractal Odyssey to the desired merchandise item, and then optimize the image. Use the "Save Fractal As" command to create a copy of the Fractal Odyssey file; name the file according to the type of merchandise it is intended for - i.e., "Clock", "Mug", etc. If you are sending several files for the same type of merchandise item, add a number to the name - i.e., "Mousepad 1", "Mousepad 2", etc. If you are sending files for a monthly calendar, name them according to the month you want them to appear - i.e., "Cover", "Jan", "Feb", etc. If the file is for an article of clothing, name the file for the specific item of clothing - i.e., "Men's T - Style A", "Baby Doll", etc. Adherence to these guidelines will greatly speed up the creation of your custom shop.
Prior to sending files for custom-ordering merchandise, review the Legal Agreement regarding user submissions.
5. "Featured Fractal" Submissions:
Please send your submission for consideration to become a "Featured Fractal" to the following:
Prior to sending your Fractal Odyssey file, be sure to change the information in the "by-line" to be how you want the rest of the world to see it. Also, please tell us a little about yourself and your fractal creation in your e-mail. We will only use your first name and last initial (or a nickname that you provide) on our Web site, and we will not disclose your e-mail address.
Prior to sending files for consideration of becoming a Featured Fractal, review the Legal Agreement regarding user submissions.
If you wish to contact us by U. S. mail, following is our address:
Creativity Software, Inc.
6906 Edgewater Drive
McKinney, TX 75070
Do not send payments for merchandise or return merchandise to this address. Creativity Software's merchandise is manufactured and distributed for Creativity Software by CafePress. If you have questions about an order, please contact Customer Service.
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